skip navigation
Arizona Medical Board
Arizona Medical Board
Official Website of the
Arizona Medical Board
The Board's mission is to protect public health and safety.


Complaint Process

   
The Board's Authority:   The Arizona Medical Board (Board) regulates doctors of medicine (MD) under the Arizona Medical Practice Act. The Board does not want to discourage the filing of a valid complaint, however, as an administrative agency the Board's jurisdiction and authority are limited to violations of the Act.
   
Understanding the Process... The 4- Stage Adjudication Process was developed to ensure thorough investigations, faster case resolution timeframes and opportunity for all parties involved to provide information to the Board. It is important, when either filing a complaint or responding to a complaint, to make sure that all information about the case is made available to a member of the staff of the Board.
   

Helpful hints when preparing for your case...

In a few weeks, an assigned investigator will contact you about your case. If there is any information regarding your case that the investigator does not already have, you should provide it at this time. This is the information that the Board will use when determining the outcome of your case. If the Board does not receive the information in time, it will not have an opportunity to review it prior to its meetings.

When will my case be heard?

Most cases will go through the first two stages of the process. After Stage 2, some cases will be dismissed by the Executive Director and others will be forwarded to the Board for final resolution.
 

Complaints Process - Instructions

The Online Complaint page will be unavailable from Friday, December 19, 2014 7:00 PM
 
until Sunday, December 21, 2014 2:00 PM for routine maintenance.
This complaint form may only be used to file a complaint against an MD. If you wish to file a complaint against a health provider other than an MD, please check here for a list of other licensing agencies find the type of health care provider you wish to file a complaint against and; contact the corresponding licensing agency.
   
1. Complete the enclosed complaint form.
2. Provide the full name of the MD that you wish to file a complaint against. You may name more than one doctor per complaint.
3. Complete a detailed narrative statement outlining your complaint in chronological order.
4. Provide the names of all other health care providers who have evaluated or treated the patient for the same medical condition, either before or after the subject physician, including physicians, hospitals and emergency rooms, urgent case centers and radiology (x-ray) facilities. Please provide the dates of treatment for each health care provider.
5. Provide the full name, address and daytime telephone number of any witnesses that can provide evidence to support your complaint, as well as, a brief statement about what evidence the witness is able to provide. Complaints filed by anonymous complainants will not be opened. All complainants must identify themselves in order for the Board to take any action; however, a complainant may request confidentiality.
6. Provide a copy of any supporting documents you have in your possession pertaining to your specific complaint, i.e., copies of medical records, explanation of Medicare Benefits (EOMB) or other insurance payments, billings, correspondence, etc.   Please do not provide the Board with your original documents
7. The Board will not take any action on allegations which occurred more than seven years ago.
Download complaint forms Click here
Please be advised, the Board's complaint files and records are confidential investigative materials and by law are not available to you. Arizona Revised Statutes (A.R.S.) §32-1451.01. Ensure you have all of your complaint information available prior to the commencement of completing your complaint. Complete and submit your complaint in one session. Currently we do not support the on-line capability to retrieve and edit a complaint once it has been submitted.

A.R.S. §32-1451.03 allows the board to enter into a written agreement with a complainant should they wish to have their identifying information withheld from the physician against whom the allegation of unprofessional conduct is being made. Please be advised, the request to have identifying information withheld from the physician should be made at the time the complaint is submitted, as the physician will be notified of the complaint within five days of the board receipt.